Elevate your Customer Experience, leveraging Virtual Desktop Infrastructure (VDI)Technologies.

A new way of working is starting to emerge, driven by having to adapt to changing global and local challenges. What will always remain consistent, is that we need to evolve to embrace opportunities, adapt our business, and offer exceptional customer service – this will lead to success.

All businesses will be exploring avenues to reduce costs whilst improving business productivity, and never impacting customer service. Business communication and customer interaction is an exciting area to explore, some of the pain points that can be addressed;
• Enabling employees to work remotely (Work from Home), whilst having access to all business tools (how do you address this shift)
o Unified Communications is a must
o Performance management, and ensuring compliance, (as employees are out of sight)
o If responsible for customer service, all information needs to be available (safe and secure), and agents must have the ability to serve across all channels customers are wanting to interact over (Whatsapp, email, SMS, Social platforms etc….)
• Ensuring business information is secure, trying to reduce time and technical efforts to ensure end users have 100% uptime, is a sweet spot for VDI
• Changing from an CAPEX to and OPEX model, the ability to pay for what you use, utility billing, and no long term commitment, as business needs are forever changing.
Elevation CX, has many years of industry experience, and embraced the changes in Cloud architectures to offer our ECX platform as the future of Unified Communication and elevated Customer Experience

Utility billing – cost saving call rates – additional features and functionality available immediately – integration into existing CRM systems – Work from Home strategy

The above, are some of the trigger points when looking at changing to embrace the future of working, ECX also address some of the following;
• Various solutions depending on what your requirements are, but all are on our ECX platform, so we just migrate you seamlessly as your journey unfolds
• Solutions for various industries, verticals or small business
• No complexities, we focus on what we good at – enabling “Freedom to Interact”

The world has changed, technologies are evolving, Elevation CX is your partner for the future.