As the grips of Covid 19 pandemic are loosening, and the economy tries to rebound, now is critical to look at acquiring new customers and offering amazing service to current customers. Understanding how your customer would like to interact with you, could guide you as to which communication channels are key and need to be invested in, also when is convenient to interact with your customer – this will steer you re capacity, skill sets and technology. At Elevation CX, we understand the technology, but mapping it to business outcomes and budgets is where the real value comes to the fore. Empowering agents with the right information at the right time, on the right interaction channel is where the magic happens, and then also offering self service options to your customers, will definitely put you first of mind as customers look to get back to the new normal.#3cxsolution #ribbontech #elevationcx #rebuildSA #sentiments #talkdesk
